Practicing De-Escalation: Keeping it Cool

Participants will learn practical tips and tricks for working with clients with emotional dysregulation, who may be experiencing a crisis, and clients who are upset or escalated. Participants will learn about and practice the six kinds of validation. Participants will explore their own triggers and regulation techniques. This training will review the Window of Tolerance and 7 Stage Crisis Model.

3 Hours

Alyssa Pelchat, LCSW, CCS, is the Director of Crisis Services overseeing Access, OPTIONS, Crisis Triage, and Mobile Crisis. She has a master’s degree in social work from the University of New England. Alyssa joined Sweetser in February of 2021 as the Clinical Supervisor of Crisis Triage and the OPTIONS program. Prior to working at Sweetser, she worked with children, teens, and adults in a variety of settings, including primary care and residential treatment, as well as within Maine’s prison system.